There is no doubt that shopping online has become increasingly popular with customers wanting the convenience it offers. Thus, making sure your online store is optimized for customer satisfaction is a must. One of the best ways to maximize your customer satisfaction is to have a Live Chat feature on your Shopify platform. With the right live chat app, you can fulfill your customers’ needs and inquiries quickly and easily. To help you make the right choice, we have compiled a list of the best Live Chat apps for Shopify. With the detailed reviews of each of these recommended apps, you can make an informed decision on the best one to meet your customers’ needs.
PreOrders, Notify Me, PreSale, Back In Stock, & Coming Soon.
If you are a Shopify store owner struggling to keep up with the demands of your customers and the constant inventory shortages, look no further than the Amai PreOrder Manager + Notify app. This app is specifically designed to allow users to enable and set up pre-order options for their products, variants, and collections. With Amai, you can keep selling even when you’re out of stock, and you’ll never have to worry about disappointing customers again. Amai even allows for partial payments and custom discounts for customers who pre-order. Along with 24/7 live customer support, you’ll have no issues getting your pre-orders fully operational.
The new Amazon sales channel
Amazon by Codisto is a Shopify integration that enables store owners to conveniently list, sync, and sell their products on any Amazon marketplace around the globe. This powerful app gives e-commerce entrepreneurs and small business owners the ability to grow their online presence, access new global audiences, and even receive and fulfill orders from their Shopify store without going through any tedious manual processes.The app allows store owners to leverage the popular and trusted Amazon platform, without even needing to have a separate Amazon account, streamlining the entire process and taking the hassle out of setting up an international online store. Whether you're a budding business or an established enterprise, Amazon by Codisto can help you take your online retail venture to a new level.
Increase sales with Email Marketing & Abandoned Cart Recovery
Amplified is an Email and SMS marketing app for Shopify stores. It's designed to help you reach customers with engaging campaigns and personalised content, enabling you to drive sales through automated marketing. It makes it easy for you to create emails and SMS campaigns and track your performance with real-time metrics. Whether you're a beginner or an experienced user, Amplified has you covered.
Setup WhatsApp, FAQs, Help Center, Order Tracking, Live Chat
Avada Help Center is an automated customer service app for Shopify stores that helps to improve customer service and boost customer experience. It provides a smart, instant, and helpful FAQs popup for customers to track their orders, answer popular questions, offer resolutions to their common and urgent problems 24/7, and get quick support via a myriad of contact us methods. With its stunning themes for the FAQs popup and the Help Center, Avada enables e-commerce businesses to manage their FAQs easily by displaying the questions and category numbers, and create immense queries and FAQ categories. It also allows customers to track their parcels without having to ask, making the whole customer service process much more efficient.
Display trust badges and countdown timer to boost sales
Avada Trust Badge, Sale Pop-up is a powerful sales solution designed to help Shopify merchants skyrocket sales. This app offers 13+ features to create attractive and effective promotion and sales strategies for your store, helping you reach your revenue goals. Among the features offered include Sales Popup, Promotion Bar, Countdown Timer, Trust Badges, Content Protection, Sticky Add-to-Cart and more. The app is free to use and makes it easy for Shopify users to make their store look more professional and drive more sales.
Integrates with Facebook, WhatsApp, Instagram. Supports bots.
BestChat Live Chat Chatbot is an app that customers can use to connect with their customers in real-time. It helps to improve sales and provides better customer support through web live chat. The app has multiple features to offer, including live chat with your visitors, tracking their browsing history, identifying customers via different stores, chatbot, and Q&A pre-set, multiple language support, multiple devices support, and fit on any website. It is also integrated with the customer's system and third-party so customers can launch the app on various devices. Moreover, customers can also customize the look of their app by uploading their own logo and avatar. The app is free to use and is rapidly updated weekly.
SEO tools to improve SEO, Google ranking, traffic & sales.
The BOOSTER SEO & IMAGE OPTIMIZER app for Shopify is an all-in-one SEO solution created to improve rankings for online stores. It is built exclusively for Shopify, and offers users a few powerful features to ensure that their meta tags are relevant and optimized, their page load speed is improved and their broken links are automatically redirected. The app also features a bulk image compression engine, as well as AutoPilot feature which can find and fix SEO issues according to customizable rules. To provide added customer service, the app comes with 24/7 customer support and a 1-day free trial.
Automated SEO tools for DTC brands to grow organic traffic
Are you looking to increase your average order value and make more profits? The Booster: Discounted Upsells App for Shopify offers a powerful upsell offer builder and features that are simple to customize in order to make more money from the same customers.The Booster app is designed to maximize the profits of Shopify sellers by taking full advantage of an old, yet highly effective sales technique – upselling. Upselling enables businesses to increase the amount their customers spend per transaction. The Booster app does this through its customizable upsell offers, such as “add-ons” and “Buy 1 get 1 free” deals. Along with being user friendly, the app is compatible with all Shopify channels and helps to boost the store’s look and feel.
Stand out from 98% of competitors with better customer support
Channel.io: LiveChat & Chatbot is a powerful app for Shopify stores that helps simplify communication between businesses and customers, and personalize customer experience. With the help of this app, businesses can easily unify their communication channels and manage business operations on a single platform. Moreover, it also equips the user with the tools to build relationships with their customers and scale their business in a healthy and sustainable way.
Chat with site visitors to boost engagement and drive sales.
Chatra is a live chat and chatbot app that is designed to help Shopify business owners increase total orders and average order value, reduce cart abandonment, and streamline customer support workflow. The app is available on desktop and mobile devices and provides a range of features that make it easy to quickly and easily engage with customers.With Chatra, Shopify business owners can set up chat bots to provide 24/7 customer service, answer messages sent through Facebook, Instagram and email, and see who's on their website, where they are from, and what they have in their cart. The app also comes with a free plan that offers all the essential features, while the paid plans – Essential and Pro – allow users to take advantage of a host of extra features such as unlimited simultaneous chats, multi-Granular reporting, and more.
All messaging apps in one widget- 40% more sales
Conzia Live Chat Widgets app is the perfect solution for Shopify store owners to provide customers with real-time assistance and increase sales at the same time. It offers lifetime access to all its features such as Conzia Live Chat, Facebook Messenger and WhatsApp widgets, with no coding knowledge required, and a free plan that only takes two minutes to set up. This app is perfect for small to medium businesses who are looking for a low-cost, efficient solution to reach their customers in a cost-effective manner.
Delightchat is Customer service and marketing tool for ecommerce brands using WhatsApp, Instagram, and other modern channels..
WhatsApp Marketing + Helpdesk is the perfect tool for businesses operating on multiple channels and needing customer support on them. This app from DelightChat is a must-have for any business owner who wants to improve their customer service, streamline customer operations and grow their sales. It helps boost customer engagement by helping teams respond quickly with templates and automations, send powerful WhatsApp broadcasts and marketing campaigns and recover abandoned carts. The access to the official WhatsApp Business API is also secured, helping users to get the green tick and verify their business.
Shipping solution with exclusive discounts and easy automation
Easyship ‑ All in One Shipping is an app designed to help Shopify merchants streamline their shipping needs. With the Easyship app, merchants can access discounted shipping rates, compare shipping options, and easily compute taxes and duties for international transactions. The app also allows merchants to customize tracking, emails, and packaging slips to provide a seamless customer experience. With the Easyship app, Shopify merchants can manage their shipping needs easily and effectively.
Unifies customer conversations and order history with AI
eDesk: All-In-One Helpdesk app for Shopify is a great way to keep up with customer service requests and to grow your business efficiently. Tailored for eCommerce brands, eDesk helps you resolve customer inquiries with fast and accurate service from all your channels, boosting customer loyalty and increasing sales. The app integrates with 250+ channels and is equipped with powerful automation and insights. You can also engage with web visitors at the peak of their buying journey with the Live Chat feature. With 14-day trial and flexible pricing plans, eDesk is the perfect way to keep your customers happy and to increase your profits.
Etsy Sync : Products, Inventory, Orders. 24/7 Livechat support
Are you an Etsy seller also looking to expand your business online with a platform like Shopify to diversify your income channels? Etsy Integration & Sync app makes it incredibly easy for you to go from Etsy seller to Shopify seller with just a few clicks.With Etsy Integration & Sync app you can sync your listings, orders and inventory without any manual hassle. This app automates the management of your Etsy store, enabling you to bulk upload products from Shopify to Etsy and bulk import products from Etsy to Shopify. Shopify also preserves Etsy's SEO-optimized titles and prices and synchronizes inventory in real-time.Etsy Integration & Sync app also helps you manage all Etsy orders in your Shopify Dashboard, as well as separate them from Shopify orders for bookkeeping. This app allows you to separate VAT from your Etsy sales on Shopify and prevent syncing of Etsy Sales Tax to Shopify, in order to avoid double taxation.
Chat with your shoppers via Facebook Messenger.
Facebook Live Chat is a reliable and trustworthy app for Shopify stores. This app enables store owners to quickly add Facebook Live Chat to their website, allowing their customers to instantly contact them with their queries or concerns. This app has been designed to provide store owners with an easy-to-use, secure, and feature-rich platform for customers to communicate with them in real-time. This app also helps store owners by allowing them to keep track of their conversations and reconnect with customers at any time.
Live chat and chatbots to increase sales and improve support!
Formilla Live Chat + Chatbots is an app that provides Shopify merchants with an invaluable tool to help them increase sales and improve customer support. The app makes it easy for merchants to start a chat with customers in real-time and even participate in conversations from a mobile device. Moreover, the app has powerful chatbots that are designed to qualify leads and market products even when merchants are away. With its four pricing options, merchants can always find a plan that best suits their budget and needs.
Gorgias is A multi-channel helpdesk integrated for online and e-commerce merchants..
Gorgias ‑ Helpdesk & Live Chat is a revenue-focused customer support-oriented app that allows Shopify merchants to handle ecommerce customer service inquiries more efficiently and professionally. This Shopify app centralizes every customer order, every conversation, comments, and DMs - all in one customer ticket view. Gorgias Helpdesk & Live Chat will help merchants to convert more shoppers and retain them longer, enabling them to prioritize and manage their customer service inquiries via email, chat, voice, SMS, and social media all in one place. The app comes equipped with many handy features including full customer context with order and conversation history, the ability to view, edit, and cancel Shopify orders without leaving Gorgias, and the ability to turn your agents into sales reps with live dashboards and self-service menus.
FAQ page, support ticketing, live chat, chatbots, product tabs
HelpCenter | FAQ Chat Helpdesk is an app for Shopify stores aiming to streamline customer experience. HelpCenter aims to take care of all the customer service tasks, such as managing inquiries from multiple channels, managing product descriptions, creating a multilingual, SEO-friendly FAQ page, and more. The app is divided into four plans ranging from a free plan to an advanced $100/month plan — each providing different level of customization, functionality, and support. With the app, businesses can manage their customer service tasks more efficiently, making customers more satisfied, and reducing the workload of the customer service team.
Live Chat, WhatsApp, Instagram, Facebook, Email, and Chatbots
JivoChat Live Chat & Chatbot is a powerful app designed to help Shopify merchants unify their customer care process. With JivoChat, businesses can connect to their customers through multiple channels including chat widgets on their store, social media, email, phone, and Apple Business.The app also allows businesses to send automated messages to potential customers and enables them to use an internal CRM to keep track of customer requests, sales offers, and build their customer base. JivoChat’s user-friendly, responsive design makes it easy to use on any device and its conversion-boosting features ensure that businesses don't miss out on any opportunities.
Live chat provides a fast way to connect with customers!
Live Chat by Combidesk is a chat software application designed to provide customers with an efficient way to make inquiries and ask questions. The app assists business owners with boosting their conversion rates in their webshops by removing communication barriers and providing customers with a faster and more personal service. With the Live Chat by Combidesk app, businesses can rest easy knowing that their customers are getting the help and support they need in a timely manner.
Helpdesk, Helpcenter,Inbox, LiveChat,Track,WhatsApp, Messenger
Live Chat,Help Center,FAQ Page by Willdesk is an app for Shopify merchant stores. A merchant can use this app to manage orders from customers and inbox messages from multiple social media channels in one platform. It also features a dedicated FAQ tool and an integrated order tracking system which can save a great amount of time and cost on processing daily issues. Moreover, you can use its adaptable mobile app for efficient communication and boost sales.
Live Chat with Help Desk and Product Recommendations
LiveChat: Live Chat, Help Desk is an app specifically designed for Shopify stores to help them engage with customers and provide effective customer service. It provides a number of features, including chat invitations, product recommendations with interactive cards, access to a customer’s shopping cart to identify their context, and tickets for more complex cases that can’t be resolved during a chat. LiveChat makes it easier for Shopify merchants to engage with and provide service to their customers by offering a platform that is full of comprehensive and user-friendly features. It allows customers to give feedback on their experiences and provides stores with the tools they need to respond to customers in real-time. In addition, LiveChat ensures that customers can quickly and effectively be helped with whatever need they have, making it easy to build trust and loyalty between store and customer.
Drive sales via customer support ticketing, chat, bots & FAQ
Reamaze Live Chat Helpdesk CRM is an app for Shopify that can help merchants to better support and engage customers. It provides functionality to manage customer support requests from different sources like email, chat, social media, SMS, voice and more. Automated engagement, push and chatbot prompts with AI are included to help merchants get more sales. Order management, modification and creation are available directly while talking to customers.
Add Click & Collect + Local Delivery options at checkout!
Store Pickup & Local Delivery is an app by Shopify that allows business owners who have multiple store locations to add the convenience of in-store pickup and local delivery options to their store checkout. This app provides users with various configurable options, such as: the ability to setup order deposits, configure collection times, add order limits, delivery radius/zip code and delivery rates, and the ability to customize pickup/delivery availability options. Additionally, this app simplifies inventory management for businesses that have multiple stores, by allowing inventory to be linked and limiting pick-up/delivery depending on the location.