Delightchat
Delightchat is Customer service and marketing tool for ecommerce brands using WhatsApp, Instagram, and other modern channels..
WhatsApp Marketing + Helpdesk is the perfect tool for businesses operating on multiple channels and needing customer support on them. This app from DelightChat is a must-have for any business owner who wants to improve their customer service, streamline customer operations and grow their sales. It helps boost customer engagement by helping teams respond quickly with templates and automations, send powerful WhatsApp broadcasts and marketing campaigns and recover abandoned carts. The access to the official WhatsApp Business API is also secured, helping users to get the green tick and verify their business.
Features
- Multichannel Customer Support: WhatsApp Marketing + Helpdesk allows businesses to manage their customer conversations across WhatsApp, Instagram, Facebook, Email & Live Chat., one application, to reduce the time taken to respond and improve work efficiency.
- Assign & Delegate Chats: This app helps businesses delegate customer support tasks among team members with the help of flexible workflows. Different users can be assigned different tasks based on their availability as well as customer geography or language.
- Easy Reply with Templates & Automations: The app allows teams to easily create, preview and send customer support conversations quickly with canned templates and automations. These help improve the response time dramatically and make customer support more organized.
- WhatsApp Broadcast: WhatsApp broadcast campaigns are a powerful tool for businesses seeking to expand their marketing reach and increase sales. This app simplifies the process of running WhatsApp broadcast campaigns.
- Recover Abandoned Carts: This app allows users to send a notification to customers who have abandoned their cart and encourage them to purchase. It is a simple way to increase conversions and reduce shopping cart abandonment.
- Order Tracking Link: With the help of this app, customers can access the order tracking link and track their orders easily. This will help improve customer service and increase customer engagement.
- Retention Marketing: This app helps businesses to run retention marketing campaigns with customer segments. This helps to encourage customers to come back to their store and increase sales.
- WhatsApp Business API Access: The app helps users to get official WhatsApp Business API access. This is useful for businesses seeking to get the green tick and verify their business.
- Reports & Analytics: The app offers powerful analytics and reports to track customer conversations, sentiment and other metrics to measure how well the customer service team is performing.
- Enhanced Security: This app offers enhanced security features such as two-factor authentication to protect user accounts from unauthorized access.
Pricing
WhatsApp Marketing + Helpdesk is available from $49/month. There is also a 14-day free trial available. Additional charges may apply if you require more features or integrations. The pricing plans are divided into four tiers- STARTUP ($49/month), SCALE ($99/month), GROWTH ($299/month). Each plan includes different features, customers can choose the plan which suits their business needs the best.
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