Chatra — Live Chat & Chatbot
Chat with site visitors to boost engagement and drive sales.
Chatra is a live chat and chatbot app that is designed to help Shopify business owners increase total orders and average order value, reduce cart abandonment, and streamline customer support workflow. The app is available on desktop and mobile devices and provides a range of features that make it easy to quickly and easily engage with customers.With Chatra, Shopify business owners can set up chat bots to provide 24/7 customer service, answer messages sent through Facebook, Instagram and email, and see who's on their website, where they are from, and what they have in their cart. The app also comes with a free plan that offers all the essential features, while the paid plans – Essential and Pro – allow users to take advantage of a host of extra features such as unlimited simultaneous chats, multi-Granular reporting, and more.
Features
- Live Chat: Chatra's live chat feature allows customers to connect directly with a representative from a business in real-time for immediate assistance.
- Chatbot: Chatra's chatbot feature can automate routine tasks such as address and payment inquiries, passport checks, and more, enabling businesses to provide faster customer service.
- Shared Inbox: Chatra's shared inbox feature allows Shopify admins to handle both email and social media messages from one app.
- Visitor List: The visitor list feature allows business owners to see who's on their website, where they are from, what products they are looking at, and even how long they have been browsing.
- Cart Saver: Chatra's cart saver feature allows business owners to send targeted messages to customers who are still on the checkout page, encouraging them to complete the purchase.
- Mobile Application: The mobile application allows business owners to stay connected to their customers even when they're away from their desk.
- Multi-granular Reporting: The multi-granular reporting feature allows business owners to track the performance of their live chats, chatbots, and shared inbox messages.
- Integrations: Chatra integrates with Shopify, Zapier, Slack and more to help businesses streamline their workflow.
- Support: Chatra offers award-winning customer support and training resources to help business owners get the most out of their live chat and chatbot experience.
- Security: Chatra is GDPR and HIPAA compliant, protecting the personal and financial security of customers.
Pricing
Chatra offers a free plan that offers all the essential features, while the paid Essential and Pro plans allow users to take advantage of a host of extra features.The Essential plan costs $21/month and offers unlimited simultaneous chats and multi-granular reporting capabilities, while the Pro plan gives access to data enrichment, automatic message forwarding and more for only $29/month.
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