Gorgias
Gorgias is A multi-channel helpdesk integrated for online and e-commerce merchants..
Gorgias ‑ Helpdesk & Live Chat is a revenue-focused customer support-oriented app that allows Shopify merchants to handle ecommerce customer service inquiries more efficiently and professionally. This Shopify app centralizes every customer order, every conversation, comments, and DMs - all in one customer ticket view. Gorgias Helpdesk & Live Chat will help merchants to convert more shoppers and retain them longer, enabling them to prioritize and manage their customer service inquiries via email, chat, voice, SMS, and social media all in one place. The app comes equipped with many handy features including full customer context with order and conversation history, the ability to view, edit, and cancel Shopify orders without leaving Gorgias, and the ability to turn your agents into sales reps with live dashboards and self-service menus.
Features
- Prioritize Email, Chat, Voice, SMS and Social Media: Gorgias ‑ Helpdesk & Live Chat allows you to bring all of your customer service inquiries into one dashboard, so merchants can stay on top of customer communications regardless of their medium.
- Get Full Customer Context: Get full customer context with order and conversation history before answering a customer inquiry. This helps support agents to resolve customer issues as fast as possible.
- View, Edit and Cancel Shopify Orders: Gorgias ‑ Helpdesk & Live Chat provides the ability to view, edit and cancel Shopify orders directly from the app's interface, allowing for a seamless customer experience.
- Instant Answers: Self-service menus with instant answers help to provide fast and efficient customer service without an agent.
- Macros: Dynamic Macros enable merchants to auto-fill responses with personalized info and make customer support more efficient.
- Live Dashboards: Live dashboards allow merchants to track their team activity and gauge the performance of their customer service.
- Automation: Gorgias ‑ Helpdesk & Live Chat provides a range of automation features such as auto ticket creation, automated replies, and ticket routing.
- Product & Services Suggestions: Allow agents to make product and services suggestions directly from their customer support platform.
- Integration with Shopify Promotions: Integration with Shopify Promotions allows merchants to send promotional codes to increase customer engagement.
- Multi-lingual Support: Gorgias ‑ Helpdesk & Live Chat offers multi-lingual support, allowing merchants to provide customer support in multiple languages.
Pricing
Gorgias ‑ Helpdesk & Live Chat offers 4 pricing plans to fit the needs of Shopify merchants. The Starter plan is $10/month, the Basic plan is $60/month, the Pro plan is $360/month, and the Advanced plan is $900/month. A 7-day free trial is available, and additional charges may apply.
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