Channel.io: LiveChat & Chatbot
Stand out from 98% of competitors with better customer support
Simplify communication and personalize customer experience with Channel.io on Shopify. Unify communication channels, manage business operations, and build customer relationships on a single platform. Scale your business effectively.
Channel.io: LiveChat & Chatbot is a powerful app for Shopify stores that helps simplify communication between businesses and customers, and personalize customer experience. With the help of this app, businesses can easily unify their communication channels and manage business operations on a single platform. Moreover, it also equips the user with the tools to build relationships with their customers and scale their business in a healthy and sustainable way.
Features
- Unlimited Live Chat: Channel.io allows users to have unlimited live chats between customers and teams, enabling them to provide an immersive customer experience.
- Customer Relationship Management: With the help of Channel.io, businesses can easily manage their customer databases and keep track of analytics for gaining better insights.
- Team Chat & Agent Seats: Use the app to have unlimited simultaneous chat sessions with customers and teams, ensuring better communication and collaboration.
- Automate Communication: Automate customer communication with customizable chatbot automations, allowing businesses to save time and resources.
- Comprehensive Data Dashboard: Enjoy a comprehensive data dashboard to keep track of customer data and get insights that can help you make better decisions.
- Chat History & Reports: Easily access chat histories and reports to streamline your customer communication and provide a better customer experience.
- Real-Time Notifications: Get real-time notifications to stay informed on new customer interactions and respond quickly.
- Customizable Templates: Customize communication templates for various conversations, ensuring that you have the right message for every customer.
- Rich Media Options: Enjoy rich media options when communicating with customers, such as GIFs, images, and videos.
Pricing
Channel.io: LiveChat & Chatbot for Shopify has five pricing plans, including a free plan. The paid plans start with the X-Small plan at $36 per month, and scale up to the Medium plan at $84 per month. All paid plans come with a 14-day free trial. Each plan offers additional features and an increased number of conversations and agent seats.