Summary
Enhance customer engagement on Shopify with Formilla Live Chat + Chatbots. Real-time chat support and automated chatbots for improved sales and support.
Formilla Live Chat + Chatbots
Live chat and chatbots to increase sales and improve support!
Formilla Live Chat + Chatbots is an app that provides Shopify merchants with an invaluable tool to help them increase sales and improve customer support. The app makes it easy for merchants to start a chat with customers in real-time and even participate in conversations from a mobile device. Moreover, the app has powerful chatbots that are designed to qualify leads and market products even when merchants are away. With its four pricing options, merchants can always find a plan that best suits their budget and needs.
Features
- Real-Time Chat: Formilla Live Chat + Chatbots enables merchants to keep in touch with their customers via real-time chats. Merchants can view visitors on their website in real-time and instantly request to start a chat with them right from the app.
- Mobile Apps: The app allows merchants to participate in conversations from anywhere in the world with the help of a mobile app. The app is available on both iOS and Android devices.
- Chatbots: The app offers powerful chatbots that can help merchants qualify leads and market products automatically even if they are away from the store. Chatbots make sure that leads don’t go unnoticed, thus giving merchants more opportunities to make sales.
- Highly-trained Agents: Formilla’s team of highly-trained customer support agents are available at any time to help merchants answer customer inquiries. This way, merchants can ensure that customer inquiries don’t go unanswered.
- Analyzing Tools: The app offers insightful tools for analyzing data such as chat volume, average customer response time, customer satisfaction rate and more. With this valuable data, merchants can adjust their strategy to provide better customer support.
- Automated Greeting Messages: The app enables merchants to send automated greeting messages when customers visit their website. This is a great way to make customers feel welcome and let them know that their inquiries won’t go unanswered.
- Customize Brand Image: The app enables merchants to customize the look and feel of the live chat window with their own logo and brand image. This will help merchants create a positive customer experience and build customer loyalty.
- Customize Widget Colors: The widget colors can be customized to match merchants’ store design, thus creating a unified look.
- Proactive Chat Invitations: The app allows merchants to send proactive chat invitations to customers when they visit their website. This way, they can guide customers and help them find the right products in their store.
- Email Support: The app also provides email support so that merchants can stay in touch with their customers even if they are away from their store.
Pricing
Formilla Live Chat + Chatbots offers four different pricing packages for merchants to choose from. The free plan offers all the basic features for one user, while the premium, professional and growth plans offer more advanced features like chatbots and email support. All plans come with a 15-day free trial period. The free plan is offered for free for one user, the premium plan is offered for $24.99/month, the professional plan is offered for $49.99/month and the growth plan is offered for $69.99/month.