The article “Best Customer Support apps for Shopify” is here to help merchants make the most informed decision when it comes to selecting the best customer support app for their Shopify store. It lists a variety of available apps that offer a range of features, from self-help options to interactive chats and automated messages. This article provides merchants with an overview of each app so that they can select the one that best meets the needs of their business. It also reviews the pros and cons of each app, as well as comparing the pricing plans and features. The recommended apps are easy to integrate and offer excellent customer service solutions. The best part? All of them are affordable, so merchants of any size can find the right fit.
Abandoned cart recovery Facebook Messenger marketing Live Chat
Abandoned Cart Messenger Chat is the perfect app for shopify store owners searching for a powerful solution to recover abandoned carts and improve customer service. This app not only comes with a cost-effective abandoned cart recovery system, it also provides a platform to engage with customers right in their Facebook Messenger inbox. This innovative combination helps boost conversions and generates more revenue for your business.The key features of Abandoned Cart Messenger Chat include Facebook Chat & Messenger Chat, Abandoned Cart Recovery, FB Messenger Marketing List, Add to Cart Subscription Widget, Discount Code Widget and Sticky Discount Box. With this suite of features, shopify store owners have all the tools needed for an effective abandoned cart recovery system, as well as improved customer communication.
Finely tune your shipping rates
Advanced Shipping Rules is a Shopify app designed to provide flexibility to store owners who want to set up their simple to complex shipping rates requirements for their store. It is made for merchants who may be struggling with their shipping rate setup and are in need of advanced yet simple conditional logic for constructing their desired rates. Advanced Shipping Rules allows the merchant to adjust rates based on a wide variety of variables and conditions including postal codes, SKU, tags, and more. Other features such as Service Codes, Product Groups, Package Settings, Custom Titles, Combined Rates, and % of Product Price allow for more control over the specifics of store's shipping rates. Advanced Shipping Rules also provide merchants with real-time carrier rates, which can be adjusted and customised according to their needs. Additionally, merchants can further choose to restrict some products from being shipped to certain areas. With top-rated, highly responsive email and phone support, merchants can access help when needed.
Easy affiliate marketing, ambassador & influencer management
The Affiliate Marketing Ambassador app for Shopify is a great tool for businesses of all sizes who are looking for an automated, convenient way to engage customers and turn them into referrals. The app is easy to install and set up, with a free trial and four different package levels (Starter, Growth, Professional, and Enterprise) to choose from.The app provides merchants with a range of powerful features to help them succeed, such as customizing their ambassador portal to match their brand, automatic discount code generation and commission tracking, and setting their own commission and discount percentages. Plus, customer support is available to answer any questions they may have.With the Affiliate Marketing Ambassador app, merchants can easily launch their own affiliate program and start succeeding with customer referrals right away.
Unlimited & fully automated back in stock notifications
Alert Me! Back in Stock Alerts is a powerful app for Shopify stores that allows merchants to send automatic and unlimited alert notifications whenever an out-of-stock product is restocked. Shoppers can sign up for alerts on any product they like with a simple form on the product or collection pages. As soon as the product is restocked, the alerts are sent automatically to the customers. This is an efficient and effortless way to boost sales and keeps customers updated on the products they love.
The new Amazon sales channel
Amazon by Codisto is a Shopify integration that enables store owners to conveniently list, sync, and sell their products on any Amazon marketplace around the globe. This powerful app gives e-commerce entrepreneurs and small business owners the ability to grow their online presence, access new global audiences, and even receive and fulfill orders from their Shopify store without going through any tedious manual processes.The app allows store owners to leverage the popular and trusted Amazon platform, without even needing to have a separate Amazon account, streamlining the entire process and taking the hassle out of setting up an international online store. Whether you're a budding business or an established enterprise, Amazon by Codisto can help you take your online retail venture to a new level.
Upsell and cross-sell for more product sales and increased AOV
Cart Convert Upsell Cross Sell is an app specifically designed for Shopify stores that provides merchants with the opportunity to increase the average order value of their customers by creating offers, upselling higher-value products, or cross-selling based on what has been added to the cart. Merchants can recommend related products to encourage more items to be added to the cart, as well as present offers on the product pages or cart pages to better suit the customers’ needs. Additionally, the app can present recommended products that will help customers meet any free shipping requirements. By placing offers in front of the customers, merchants can maximize the opportunity to upsell and cross-sell their products, build better relationships with their customers, and ultimately drive more sales.
Stand out from 98% of competitors with better customer support
Channel.io: LiveChat & Chatbot is a powerful app for Shopify stores that helps simplify communication between businesses and customers, and personalize customer experience. With the help of this app, businesses can easily unify their communication channels and manage business operations on a single platform. Moreover, it also equips the user with the tools to build relationships with their customers and scale their business in a healthy and sustainable way.
Chat with site visitors to boost engagement and drive sales.
Chatra is a live chat and chatbot app that is designed to help Shopify business owners increase total orders and average order value, reduce cart abandonment, and streamline customer support workflow. The app is available on desktop and mobile devices and provides a range of features that make it easy to quickly and easily engage with customers.With Chatra, Shopify business owners can set up chat bots to provide 24/7 customer service, answer messages sent through Facebook, Instagram and email, and see who's on their website, where they are from, and what they have in their cart. The app also comes with a free plan that offers all the essential features, while the paid plans – Essential and Pro – allow users to take advantage of a host of extra features such as unlimited simultaneous chats, multi-Granular reporting, and more.
You Sell - We source and ship for you!
CJdropshipping is an app developed for Shopify stores that helps businesses to source products and fulfill orders quickly and conveniently. This app provides an array of helpful features, like trend recommendation based on CJ’s big-data powered system, sales promotion tools, access to a professional agent, personalized product and packaging services, convenient order syncing, free 90 days of storage, and efficient local warehouse delivery.
Cod form builder, Upsell, Quantity offers, free themes.
CodMonster ‑ COD Form & Upsell is an app for Shopify store owners that simplifies their checkout experience for customers. It allows you to replace Shopify checkout with a customizable checkout form and take advantage of all its features to boost your AOV with upsells, quantity discounts, and avoid fake orders with phone number verification. The app allows customers to buy easily and lets you export your orders either to Google Sheets or Shopify. With CodMonster ‑ COD Form & Upsell, you can also add tracking pixels to track order data and measure your performance.
All messaging apps in one widget- 40% more sales
Conzia Live Chat Widgets app is the perfect solution for Shopify store owners to provide customers with real-time assistance and increase sales at the same time. It offers lifetime access to all its features such as Conzia Live Chat, Facebook Messenger and WhatsApp widgets, with no coding knowledge required, and a free plan that only takes two minutes to set up. This app is perfect for small to medium businesses who are looking for a low-cost, efficient solution to reach their customers in a cost-effective manner.
Delightchat is Customer service and marketing tool for ecommerce brands using WhatsApp, Instagram, and other modern channels..
WhatsApp Marketing + Helpdesk is the perfect tool for businesses operating on multiple channels and needing customer support on them. This app from DelightChat is a must-have for any business owner who wants to improve their customer service, streamline customer operations and grow their sales. It helps boost customer engagement by helping teams respond quickly with templates and automations, send powerful WhatsApp broadcasts and marketing campaigns and recover abandoned carts. The access to the official WhatsApp Business API is also secured, helping users to get the green tick and verify their business.
Email Marketing Automation + Popups for Ecommerce Growth.
Drip is an amazing email marketing and popup app built for Shopify stores. It allows store owners to control the customer journey and leverage segmentation to deliver the right message to their audience. With this app, users can start capturing leads with on-brand capture forms, set up powerful and effective email workflows, and enjoy beautiful and customizable email templates all in one place. With a 14-day free trial, users can get a taste of how this app can help them drive more sales and success online.
Fast 3-7 day shipping from high quality brands in US & Canada.
DropCommerce: US Dropshipping is an app created with Shopify merchants in mind to help them take their business to the next level. The app offers high-quality products from North-American suppliers, with delivery times of 2-7 days. With DropCommerce, you can experience the full benefits of drop-shipping without worrying about order tracking, delivery, and customer service.
Fast and easy product sourcing and order fulfillment.
Dropshipman– Ali Dropshipping is a professional dropshipping platform for online retailers, providing sourcing, order fulfillment, and shipping services. It is the perfect solution for anyone looking to start a dropshipping business, as it can help them source high-quality and low-cost goods, quickly import products to their Shopify store with one click, and provide convenient services for order fulfillment and product quality inspection. Additionally, it allows brand building with branded packaging and storage services, and also offers users a personal agent and 24/7 customer service in various languages. This powerful app is available for both iOS and Android devices and is free to install with an optional 180-day free trial.
Tracking on Autopilot Dropshipping
DropTracking ‑ Order Tracking app for Shopify is a great application that allows you to automatically track your orders and provide customers with real-time estimated delivery dates. This helps to keep your customers informed and reduce the amount of customer support requests for order status updates. This powerful app also allows you to customize the order search page according to your needs. The app is very easy to install, and comes with a 30-day free trial. After that, the monthly subscription costs just $8.99/month.
Get phone number & phone call + SMS messages
EasyCall is a phone number and call center app for Shopify stores that allows merchants to provide top-tier support with a click to call widget, business phone number, and virtual call center. This app is perfect for providing real-time support to new shoppers, as well as providing an extra support channel to keep existing customers coming back for more. With EasyCall merchants can add a click-to-call widget to their store, obtain a business phone number, integrate CRM call center software, manage multiple phone numbers & contacts, and send and receive SMS messages with a ticketing system.
Unifies customer conversations and order history with AI
eDesk: All-In-One Helpdesk app for Shopify is a great way to keep up with customer service requests and to grow your business efficiently. Tailored for eCommerce brands, eDesk helps you resolve customer inquiries with fast and accurate service from all your channels, boosting customer loyalty and increasing sales. The app integrates with 250+ channels and is equipped with powerful automation and insights. You can also engage with web visitors at the peak of their buying journey with the Live Chat feature. With 14-day trial and flexible pricing plans, eDesk is the perfect way to keep your customers happy and to increase your profits.
Etsy listings, inventory sync, orders sync, easy integration
The Etsy Marketplace Integration app provides Shopify store owners a comprehensive solution to manage their product categories, attributes, and shipping in bulk. With automated and regular synchronization of related data, Etsy Marketplace Integration app makes it easier for store owners to personalize orders and ship them with or without tracking. To further simplify store management it also offers features like creating pre-existing Etsy products on Shopify or link to older unlinked products, as well as the capability to choose an inventory location to fulfill orders from if a store has multiple. Best of all, the app comes with a Free plan, 7-day free trial, and no additional charges may apply.
Contact us form, wholesale form, questionnaire + File upload
EVM Forms is an app specifically developed for Shopify users that simplifies the process of creating custom forms and surveys. It is a great choice for merchants who need to set up contact forms, multi-step forms, survey forms, return forms, feedback forms and questionnaires. The easy-to-use drag and drop interface allows you to create forms quickly and easily. The forms come with features such as captcha, file upload, application data collection and the ability to manage all form entries in an app dashboard.
Gorgias is A multi-channel helpdesk integrated for online and e-commerce merchants..
Gorgias ‑ Helpdesk & Live Chat is a revenue-focused customer support-oriented app that allows Shopify merchants to handle ecommerce customer service inquiries more efficiently and professionally. This Shopify app centralizes every customer order, every conversation, comments, and DMs - all in one customer ticket view. Gorgias Helpdesk & Live Chat will help merchants to convert more shoppers and retain them longer, enabling them to prioritize and manage their customer service inquiries via email, chat, voice, SMS, and social media all in one place. The app comes equipped with many handy features including full customer context with order and conversation history, the ability to view, edit, and cancel Shopify orders without leaving Gorgias, and the ability to turn your agents into sales reps with live dashboards and self-service menus.
FAQ page, support ticketing, live chat, chatbots, product tabs
HelpCenter | FAQ Chat Helpdesk is an app for Shopify stores aiming to streamline customer experience. HelpCenter aims to take care of all the customer service tasks, such as managing inquiries from multiple channels, managing product descriptions, creating a multilingual, SEO-friendly FAQ page, and more. The app is divided into four plans ranging from a free plan to an advanced $100/month plan — each providing different level of customization, functionality, and support. With the app, businesses can manage their customer service tasks more efficiently, making customers more satisfied, and reducing the workload of the customer service team.
Rewards, Loyalty Points & Rewards Program Points, Referrals
Joy: Rewards, Loyalty Program is an app that helps Shopify stores to effectively convert their buyers into loyal customers with the help of rewarding points. This app has a variety of features that allow store admins to setup the earning and spending of loyalty points flexibly. It also enables customer management and rewards notifications to customers through automated emails. Additionally, the app gives stores the ability to customize the design of their loyalty campaigns and offers analytics to track their performance. All of these features come in a user friendly, no-code-required platform that is 24/7 customer support service.
Judge.me is A reviews app that helps collect and display product and site reviews with photos, videos and Q&A..
Judge.me is a product review app designed specifically for the Shopify platform. It helps customers feel more confident and trust while they shop by displaying reviews and star ratings on the storefront. Judge.me is fast-loading and fully customizable review app available in 37 languages. It provides a range of features like offering various email templates and customization options for widgets and others. With Judge.me, customers can leave reviews with photos and videos, and the app can be automatically updated to ensure that the reviews are always up to date.
Live chat provides a fast way to connect with customers!
Live Chat by Combidesk is a chat software application designed to provide customers with an efficient way to make inquiries and ask questions. The app assists business owners with boosting their conversion rates in their webshops by removing communication barriers and providing customers with a faster and more personal service. With the Live Chat by Combidesk app, businesses can rest easy knowing that their customers are getting the help and support they need in a timely manner.