Best 7 Helpdesk Apps

Avada Help Center is an automated customer service app for Shopify stores that helps to improve customer service and boost customer experience. It provides a smart, instant, and helpful FAQs popup for customers to track their orders, answer popular questions, offer resolutions to their common and urgent problems 24/7, and get quick support via a myriad of contact us methods. With its stunning themes for the FAQs popup and the Help Center, Avada enables e-commerce businesses to manage their FAQs easily by displaying the questions and category numbers, and create immense queries and FAQ categories. It also allows customers to track their parcels without having to ask, making the whole customer service process much more efficient.

WhatsApp Marketing + Helpdesk is the perfect tool for businesses operating on multiple channels and needing customer support on them. This app from DelightChat is a must-have for any business owner who wants to improve their customer service, streamline customer operations and grow their sales. It helps boost customer engagement by helping teams respond quickly with templates and automations, send powerful WhatsApp broadcasts and marketing campaigns and recover abandoned carts. The access to the official WhatsApp Business API is also secured, helping users to get the green tick and verify their business.

Gorgias ‑ Helpdesk & Live Chat is a revenue-focused customer support-oriented app that allows Shopify merchants to handle ecommerce customer service inquiries more efficiently and professionally. This Shopify app centralizes every customer order, every conversation, comments, and DMs - all in one customer ticket view. Gorgias Helpdesk & Live Chat will help merchants to convert more shoppers and retain them longer, enabling them to prioritize and manage their customer service inquiries via email, chat, voice, SMS, and social media all in one place. The app comes equipped with many handy features including full customer context with order and conversation history, the ability to view, edit, and cancel Shopify orders without leaving Gorgias, and the ability to turn your agents into sales reps with live dashboards and self-service menus.

HelpCenter | FAQ Chat Helpdesk is an app for Shopify stores aiming to streamline customer experience. HelpCenter aims to take care of all the customer service tasks, such as managing inquiries from multiple channels, managing product descriptions, creating a multilingual, SEO-friendly FAQ page, and more. The app is divided into four plans ranging from a free plan to an advanced $100/month plan — each providing different level of customization, functionality, and support. With the app, businesses can manage their customer service tasks more efficiently, making customers more satisfied, and reducing the workload of the customer service team.

Live Chat,Help Center,FAQ Page by Willdesk is an app for Shopify merchant stores. A merchant can use this app to manage orders from customers and inbox messages from multiple social media channels in one platform. It also features a dedicated FAQ tool and an integrated order tracking system which can save a great amount of time and cost on processing daily issues. Moreover, you can use its adaptable mobile app for efficient communication and boost sales.

LiveChat: Live Chat, Help Desk is an app specifically designed for Shopify stores to help them engage with customers and provide effective customer service. It provides a number of features, including chat invitations, product recommendations with interactive cards, access to a customer’s shopping cart to identify their context, and tickets for more complex cases that can’t be resolved during a chat. LiveChat makes it easier for Shopify merchants to engage with and provide service to their customers by offering a platform that is full of comprehensive and user-friendly features. It allows customers to give feedback on their experiences and provides stores with the tools they need to respond to customers in real-time. In addition, LiveChat ensures that customers can quickly and effectively be helped with whatever need they have, making it easy to build trust and loyalty between store and customer.

Reamaze Live Chat Helpdesk CRM is an app for Shopify that can help merchants to better support and engage customers. It provides functionality to manage customer support requests from different sources like email, chat, social media, SMS, voice and more. Automated engagement, push and chatbot prompts with AI are included to help merchants get more sales. Order management, modification and creation are available directly while talking to customers.