Unsubscribe Rate

Formula

Unsubscribe Rate = (Number of Unsubscribes / Total Number of Emails Sent) x 100

Example

• Let's say an ecommerce company sent out 1,000 marketing emails in a month. Out of those, 30 recipients clicked the "unsubscribe" link to opt out of future emails.
• Unsubscribe Rate = (30 / 1,000) x 100 = 3%

Why is Unsubscribe Rate important?

Unsubscribe Rate is important because it helps to identify how well your email communication is resonating with your audience. A high unsubscribe rate can indicate that your content is not engaging enough to retain subscribers or that your email communication is not delivering value. By tracking unsubscribe rate, you can make changes to your email communication strategies to ensure that your content is more meaningful and valuable to your audience.

Which factors impact Unsubscribe Rate?

Improving Unsubscribe Rate involves looking closely at the content of your emails and assessing how effective it is at engaging your subscribers and delivering value. Some ways to improve Unsubscribe Rate could involve personalizing the content of your emails, improving the email design and layout, creating more engaging subject lines, optimizing the timing of your emails, and including more relevant and targeted content.

How can Unsubscribe Rate be improved?

There are several factors that can impact Unsubscribe Rate. These include the content of your emails, the design of your emails, the timing of your emails, the frequency of your emails, the subject line of your emails, and the relevancy of the message to the subscriber. All of these factors can have an impact on how engaged your subscribers are and thus affect your Unsubscribe Rate.

What is Unsubscribe Rate's relationship with other metrics?

Unsubscribe Rate is often seen as a measure of the health of your email list and is one way to assess the effectiveness of your email communication efforts. It is also an important metric to consider when looking at other ecommerce metrics, as it is closely linked to conversions, revenues and engagement. A low Unsubscribe Rate often indicates higher levels of engagement and revenues, whereas a high Unsubscribe Rate implies lower engagement and revenue. By tracking Unsubscribe Rates in conjunction with other ecommerce metrics, you can gain a better understanding of how your email communication is impacting your ecommerce efforts.