Clicks refers to a digital action where users press a button, link, or element on a webpage causing an action.

A Click is one of the most fundamental metrics in web analytics and ecommerce. When users interact with an interface on your ecommerce website, such as clicking on a product for more details or clicking on the “add to cart” button, each of these user interactions is registered as a Click. It's the basic measurement that signifies user activity and interaction on a website or a particular page.


There's no complex formula to measure Clicks – it's the simple count of these interactions on an ecommerce platform.


For instance, if a customer navigates to an ecommerce store, clicks on the 'Women’s Apparel' category, selects a 'Red Dress' product and clicks on 'Add to Cart', and then proceeds to the checkout process, these actions would be counted as four Clicks.

Why is Clicks important?

In an ecommerce setting, Clicks are an essential part of the user engagement metrics. They help a business understand user behavior and preferences, enabling them to tailor a more personalized shopping experience. They also serve as groundwork for other important ecommerce metrics like Click-Through Rate (CTR), Conversion Rate, etc.

Which factors impact Clicks?

Several factors impact Clicks in ecommerce, such as site design and layout, website speed, platform usability, product assortment, pricing strategies, and quality of the product descriptions and images.

How can Clicks be improved?

Improving Clicks requires a combination of enticing product descriptions and images, strategic positioning of Clickable elements, intuitive site navigation, A/B testing, strong calls-to-action (CTAs), and a user-friendly website design. SEO optimization and targeted ad campaigns can also drive more clicks by improving the visibility of the platform.

What is Clicks's relationship with other metrics?

Clicks serve as the foundational action for other key ecommerce metrics. High click numbers may indicate increased user interest and engagement. Tracking Clicks alongside metrics like bounce rate, time on site, conversion rate, and return visitor rate, among others, can provide a holistic view of your ecommerce performance.

Request Demo