Active subscriptions

Active Subscriptions refer to the number of currently paid and non-cancelled service or product subscriptions.

In the holistic ecommerce ecosystem, the term 'Active Subscriptions' signifies a business model where customers agree to recurrently purchase a product or service, and typically involves automatic renewal until cancelled. This model can be applied to practically any product or service that can be provided on a consistent basis, such as digital services like streaming platforms, or physical goods like monthly snack boxes or beauty products.


Active Subscriptions = Starting Subscriptions + New Subscriptions - Cancelled Subscriptions


Consider an online fitness platform offering workout programs, wellness guides, and nutrition plans for a monthly subscription fee. If they have 5,000 users who are currently subscribed and have not canceled, they have 5,000 active subscriptions.

Why is Active subscriptions important?

  • Predictability: Active subscriptions offer a reliable revenue stream, enabling businesses to make more informed decisions and forecast future earnings.
  • Customer Retention: Subscriptions often foster consumer loyalty, as customers are likely to make repeat purchases, thus increasing their lifetime value.
  • Lower Customer Acquisition Costs: It’s usually more costly to acquire new customers than to retain existing ones, making active subscriptions a cost-effective strategy.

Which factors impact Active subscriptions?

  • Price: The cost of your subscription should align with the perceived value.
  • Competition: The presence of competitors can affect the number of active subscriptions.
  • Market Niche: Subscriptions can do especially well in underserved markets or those with passionate followings.

How can Active subscriptions be improved?

  • Deliver Quality: Ensuring that your product or service consistently meets or exceeds expectations.
  • Engage Customers: Regularly communicating with subscribers through notifications, news, updates, and exclusive content to add value.
  • Offer Flexibility: Providing options for subscription terms and making it easy to upgrade, downgrade, or cancel subscriptions.

What is Active subscriptions's relationship with other metrics?

  • Churn Rate: This measures the number of customers who cancel their subscription within a given time.
  • Customer Acquisition Cost: The cost you pay to acquire a new subscriber.
  • Customer Lifetime Value: The total revenue expected from a customer during their entire relationship with the business.

Request Demo