AfterShip Returns
Return Label, Store Credit, Exchange, Return Policy, Refunds
The AfterShip Returns app for Shopify enables merchants to deliver a seamless returns experience for their customers by improving customer satisfaction, saving time, and recapturing lost revenue. It is a fully automated returns solution that can be configured with automation rules, and carrier and warehouse settings to enable an efficient return process from start to finish. The app is easy to set up and manage, providing control to merchants over all aspects of their returns process.
Features
- Self-Service Returns Page and Email Notifications: AfterShip Returns comes with a self-service returns page, allowing customers to submit their returns and exchanges from the comfort of their own homes. Plus, accompanying email notifications are sent throughout the returns process to keep the customers up-to-date.
- Smart Return Rules: Define your return policy and make sure that customers abide by it by setting return Windows and non-returnable items.
- Flexible Refund and Exchange Options: Customers can easily select the best refund or exchange options that work for them and merchants can recapture any lost revenue.
- Automation Rules: Automatically set up rules to deliver a customer service experience that is tailored to your customers. Automatically refund or restock items with the help of automation rules.
- Carrier and Warehouse Settings: Configure and manage your carrier and warehouse settings to make sure that packages are returned and restocked in the most cost-effective way.
- Branding Support: Make sure your returns page is branded to match your store’s image by easily adding custom logo, colors and images.
- Robust Insights and Reports: With AfterShip Returns, merchants can keep track of their returns process with real-time reports on products, refund and return types, customer locations, and more.
- Reports Export to CSV: Easily export any required reports to CSV or JSON format in order to leverage the data elsewhere.
- Third-party Integration Support: AfterShip Returns is integrated with over 200+ leading shipping carriers and shopping carts to provide your customers with efficient returns.
- 24/7 Expert Support: Plus, with 24/7 expert customer support, merchants can rely on AfterShip Returns to provide guidance and assistance whenever they need it.
Pricing
AfterShip Returns offers a Free version that allows merchants to manage up to 50 orders per month. For more extensive use, AfterShip offers three other plans - Essential, Pro and Premium - at, $11/month, $119/month and $239/month, respectively. These plans enable merchants to manage an expanding number of orders, from 500 to 10,000, with greater features and additional reporting option.
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