First-Touch Attribution assigns 100% revenue credit to the first encounter enabling a customer’s conversion.
First-Touch Attribution is a marketing attribution model, which entails attributing the entire credit for a conversion or sale to the initial point of interaction or touchpoint in a customer’s journey. This model operates based on the assumption that a buyer’s journey commences with the first engagement and contributes to all subsequent interactions leading to conversion. It belittles any conversion-aiding influence from later touchpoints in the customer journey.
To illustrate how First-Touch Attribution works, imagine a potential customer who initially stumbles upon an advertisement for your skincare product on Facebook. Over the next few weeks, the customer receives a promotional email about the same product, sees a remarketing ad and finally, after reading a persuasive blog post on your website, makes the purchase. In the First-Touch Attribution model, full credit for the sale goes to the initial Facebook ad.
Improving First-Touch Attribution depends on a variety of factors. Primarily, one must ascertain that the first touchpoint is catchy, engaging and imbues value to the prospective customer. Crafting enticing and informative content customized for each platform, using compelling calls-to-action, and optimizing for mobile and fast-loading pages can significantly improve this.
Numerous factors can impact First-Touch Attribution such as market competition, promotional spend, the relevance of marketing platforms used, the nature of the product or service, demographics targeted, marketing timeframes and other temporal factors, and the quality of the first interaction or touchpoint.
First-Touch Attribution is interlinked with several eCommerce metrics; an effective first-touch can amp up website traffic, click-through rates and lower cost per acquisition. Simultaneously, if the upper-funnel activities are successful in attracting high-quality leads, it may bring positive impacts to lower-funnel metrics, such as increased conversion rates and enhanced customer lifetime value.