Automate refunds and exchanges with Returnly. Used by 1800+ Shopify brands. Easy returns and savings.

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Automated returns, exchanges, gift returns & more


The Returnly by Affirm App for Shopify is an automated return and exchange management system designed to save businesses valuable time, increase revenue opportunities, and ensure customer satisfaction and retention. This app makes processing refunds and exchanges easy with self-serve returns and printerless drop-offs. It is currently being used by over 1800 beloved Shopify brands including Outdoor Voices, Frank & Oak, ILIA, and Supergoop. Additionally, Shop Pay Installment users can take advantage of a monthly $50 savings.


  • Save Time and Revenue with Automated Exchanges: Automatically process and ship exchanged items on scan and save time and revenue through efficient processing.
  • Offer Streamlined Gift Returns and Exchanges: Allow customers to easily return and exchange gifts without having to take multiple trips to the store.
  • Increase Customer Convenience with Printerless QR Code Returns: Eliminate the need for printing return slips and enable customers to easily complete returns in just a few clicks.
  • Unlock Deeper Insights with Two-tiers of Return Reasons: Leverage two-tiers of return reasons to gain a better understanding of customer feedback as it relates to refunds and exchanges.
  • Build and Schedule Custom Return Reports: Access ready-made and customizable reports on returns and exchanges to take advantage of return-related opportunities.
  • Create and Customize Return and Exchange Policies: Create and customize automatic refunds and exchanges that meet the specific needs of your business.
  • Email Notifications: Send customizable email notifications to customers regarding return status, including automated shipping labels, tracking numbers, and confirmations.
  • Autopilot Branding: Host a custom-branded returns page with your company’s colors and logo.
  • Support for Multiple Languages: Translate returns in up to 25 different languages for a more seamless customer experience.
  • Support for Multiple Currencies: Process refunds and exchanges using local currencies from across the globe.


Returnly by Affirm App for Shopify is available in 2 packages, ranging in price from $99/month to $149/month. Customers interested in trying out the app can take advantage of a 14-day free trial before committing to a package. Additional charges may also apply. The Starter package is the basic offering and is priced at $149/month. This package includes all of the core features of the Returnly app, including automated exchanges, printerless QR code returns, two tiers of return reasons, as well as custom return reports. The Starter with Shop Pay Installment package is priced at $99/month and includes all of the features.The app also offers the option for custom enterprise packages for customers with unique or highly specific return needs. Customers should reach out to the Returnly team for more information on custom offerings.