Manage returns and exchanges effortlessly with ReturnGO. Self-service portal, automation, and more.

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ReturnGO Returns & Exchanges

ReturnGO Returns & Exchanges

Manage Returns, Exchanges, Refunds, Return Labels & Credits


ReturnGO is an automated returns and exchanges platform for Shopify stores that makes it easy to manage the entire process in one place. It provides customers with a branded self-service return portal and one-click exchanges, as well as automated workflow rules, flexible return reasons, follow-up questions, and image & video uploads. ReturnGO also supports customer service with pre-paid return shipping labels, tracking returns, and integrations with third-party services, such as shipping carriers and ERPs.ReturnGO can significantly reduce the hassle and cost of managing customer returns and exchanges while providing a positive post-purchase experience. It offers a 14-day free trial and a flexible monthly subscription plan from $17/month, making it an affordable solution for any Shopify store.


  • Product & Variant Exchange: ReturnGO enables customers to easily exchange products and variants with one click in their self-service return portal.
  • Gift Returns: ReturnGO makes it easy to process customer returns for items that were purchased as gifts.
  • Cancel Order: ReturnGO allows customers to cancel orders within the self-service return portal.
  • Store Credit: ReturnGO allows store credit to be offered in the place of refunds or actual returns in certain scenarios.
  • Flexible Return Reasons: ReturnGO provides customers with customizable reasons for returning items, such as "didn't fit" or "not as expected".
  • Follow-up Questions / Image & Video Uploads: ReturnGO enables store owners to ask customers additional follow-up questions and/or provide the option for customers to upload images and/or videos.
  • Automation Rules: ReturnGO allows store owners to automate the entire returns process, such as setting up auto-exchange, auto-refund, auto-approve, and auto-credit rules.
  • Pre-paid Return Shipping Labels: ReturnGO provides customers with pre-paid return shipping labels and tracking information to help ensure their returns process is as smooth as possible.
  • Integrations with Shipping Carriers, ERPs, Helpdesks and more: ReturnGO seamlessly integrates with a variety of third-party services, such as shipping carriers and ERPs, to provide store owners with a unified and automated returns and exchanges workflow.
  • Actionable Insights: ReturnGO provides store owners with actionable insights based on AI and returns data, to help them increase their bottom line and optimize their returns workflow.


ReturnGO offers a flexible monthly subscription plan, starting from $17/month, and a 14-day free trial. The subscription plan has four options, with additional features available in each tier. STANDARD: $17/month - Includes all the features you need to get your return portal up and running quickly and easily. ADVANCED: $77/month - Includes additional features such as product/variant exchange and cancel order. PRO: $197/month - Unlock all the advanced features of ReturnGO including store credits, flexible return reasons, and custom automation rules. ENTERPRISE: $850/month - Designed specifically for large stores that need a fully automated returns & exchanges solution with unlimited scalability.