Product Updates

4 New pre-built flows added to Templates

Published On: 2023-07-25


Automate messages using pre-built flows

We’ve added 4 new pre-built Flow templates. That means more ways to automate marketing communication with your customers. These are the templates we’ve added:

  1. Sunset Unengaged Customers vs Non-Customers - This flow is sent for customer engagement in two conditions:
    a. If the subscriber has purchased once at least.
    b. If the subscriber has made no purchases.
  2. Replenishment Flow - This flow is activated to prompt existing customers to buy the products they have in the past, as they might run out of stock soon.
  3. New Customer Discount - In order to incentivize the new customers, you can activate discount flows, and hence, boost retention.
  4. First Purchase Anniversary Gift - When customers finish a year of purchasing something from your store for the first time, you can provide them with an automatic anniversary gift they can redeem.

Steps to access flow templates:

There are two ways to access the flow templates.

Method 1 -

  1. Go to ‘Templates’ under the Experiences tab on the left side.
  2. In the top left corner, you will be able to view the Flows tab and the filters. You can filter out the pre-built flows based on your requirements and select a template to get started.

Method 2 -

  1. Go to ‘Flows’ under Experiences on the left side of the Moda app
  2. On the top right corner, you’ll see the ‘New From Template’ button. Once you click on it, the Flow Builder will open now.
  3. In the flow builder, use the ‘Select from template’ button. Once clicked upon, the pre-built flow templates will now be visible.
  4. You can select the template based on your goals and get started with automating messages.

Learn more about Flows