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Audience Activation in the Omni-channel Marketing Ecosystem

The Essential Guide to Audience Activation in the Omni-channel Marketing Ecosystem

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With new media channels and new customer behaviours, the marketing ecosystem has evolved to an increasingly digital-first perspective. This means more data sources – from CRM to third party data – resulting in more complexities in data-led decision making. This has led marketers to explore identity strategies far more aggressively than before, in order to …

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3 trends disrupting CPG marketing

3 trends disrupting CPG marketing like never before

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Consumer packaged goods are an essential part of a consumer’s life. However, recent trends in connectivity, consumer behaviour, and direct-to-consumer choices have truly disrupted the CPG sector like never before. Customers are less loyal than before, spoilt for choice and easily navigating between old favourites and new-age brands. The battle at the grocery shelf is …

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Enhancing customer experience

Enhancing retail customer experience using data enrichment

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Over the years, retailers have worked hard at developing and evolving store expansion, maintenance, and operations strategies to deliver the best possible customer experience. From locating high footfall areas to consumer demographics, a lot has gone into transforming retail into the mammoth industry it is. And yet, the last few years have seen a retail …

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Dat enrichment use cases cpg

Strengthen your CPG data strategy with these 3 data enrichments use cases

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The CPG industry is undergoing a large scale transformation. The industry has always been very competitive, but the COVID-19 crisis and empty shelves across supermarkets made the competition even worse. Brands saw customer loyalties shift almost inadvertently as consumers couldn’t find their favourite brands on the shelves and naturally moved on to others. Multitude of …

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consumer insights for CPG brands

A new era of consumer insights for CPG brands, this time with alternative data enrichment

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It is 2020 and in the face of a pandemic, the world’s behaviours have changed in a way we have never seen before. And yet, the primary way in which CPG brands get to know their customers is through primary research, focused groups, and other offline insight mechanisms. CPG brands continue to grapple with the …

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Modern customer graph

Modern customer graph – the secret sauce of sound customer intelligence

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Or why it’s about time brands started treating Emily, Jane, and Bob as diverse individuals despite some common attributes, using the modern customer graph and identity resolution. Here we go. As consumers evolve in 2020 and beyond, demanding privacy and hyper-personalization all at the same time, businesses and brands have no choice but to start …

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Defining The Customer Intelligence Value Chain, A 101

Defining the Customer Intelligence Value Chain, a 101

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As the business environment gets increasingly competitive – more so in 2020 than ever before – it is critical that brands and organizations look at maximizing the value of their customer data and subsequently, their marketing and data investments. That’s where a sound customer intelligence strategy comes in, which allows brands to translate their customer …

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