Zendesk
Zendesk is A customer experience solution for customer service solution that is easy to use and scales with businessess.
Zendesk is the ultimate customer support and chat app for Shopify store owners. This app arms your agents with all the information they need when replying to customer inquiries, without having to leave the customer conversation. This powerful all-in-one customer service platform helps you to provide superior customer service without compromising on efficiency. With the click of a button, you can embed live chat in any storefront, provide your agents with full context, and process refunds and cancellations directly from the Zendesk Support sidebar app.
Features
- Access to Customer Data: Zendesk provides all the tools you need to deliver fast and accurate customer service. Your agents have access to relevant customer data, order details, and personalized recommendations to respond to customer inquiries quickly and accurately.
- Chat & Support: Easily handle customer inquiries through live chat, messaging, phone, email, social media and more with this comprehensive customer service platform.
- Refund & Cancellation Management: Easily manage refunds and cancellations from the Zendesk Support sidebar app with just one click.
- Price & Promotions: Deliver personalized prices and promotions directly from within Zendesk to ensure that customers get the best deal and remain loyal to your store.
- Create Tickets: Create and manage customer tickets from within Zendesk to keep track of customer service inquiries.
- Segmentation & Targeting: Use segmentation and targeting to deliver the right customer service to the right customer at the right time.
- Loyalty Programs: Reward customers for their loyalty with custom loyalty programs and discounts.
- Knowledge Base: Provide customers with a comprehensive knowledge base that allows customers to find answers to their questions quickly and easily.
- Multi-Channel Support: Manage customer inquiries across multiple channels, including phone, chat, email, and social media.
- Integrations: Easily integrate with existing systems, such as CRMs, accounting software, and e-commerce platforms.
Pricing
Zendesk provides several pricing plans to meet the needs of any size business. Prices start at $49/month for the Suite Team plan, which is ideal for small businesses. The Suite Growth plan is $79/month and is designed for small to medium businesses. The Suite Professional plan is $99/month and is ideal for larger businesses, while the Suite Enterprise plan is $150/month and is best for businesses that want a fully custom solution. All plans come with a 14-day free trial and additional charges may apply.
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